At Speedonet Broadband, customer satisfaction is our top priority. We aim to deliver reliable, high-speed internet and OTT services.
This Refund & Cancellation Policy explains the conditions under which payments may be refunded or adjusted.
Refund Policy
All payments made to Speedonet Broadband for internet or OTT services are non-refundable, except in cases where:
- The payment was made in error or duplicated, or
- The service was not activated due to technical reasons at our end.
Once a connection is activated and the service begins, no refund will be provided for the current billing cycle or subscription period.
In cases where a customer believes they are eligible for a refund due to an incorrect, duplicate, or unsuccessful transaction, they may contact our support team. Each case will be reviewed and, where applicable, the appropriate corrective action or adjustment will be made.
Service Cancellation
If a user wishes to discontinue their service, they must:
- Notify our support team at least 7 days before the renewal date, and
- Return any equipment provided by Speedonet Broadband, including the router/ONT, in good condition.
Where a refund is applicable, the refundable amount will be calculated after deducting:
- Installation or activation charges
- Router/device costs, if the equipment is not returned
- Usage charges for the active service period
Cancellation requests submitted after the applicable notice period may be subject to the terms of the customer's current billing cycle or subscription period.
Need Help•
For any concerns or queries regarding your payment, service activation, refund, or cancellation, please contact our support team:
Email: support@kadsyscon.in / support@speedonetbroadband.com